Established in 1999, Excelior is Australia’s leading provider of customer contact optimisation solutions to public and private sector organisations.

Employing more than 900 staff across  four contact centres in Australia, and with access to a global network of around 30,000 offshore agents in India and the Philippines, Excelior is unrivalled in terms of locations and expertise.

Our broad range of services include strategic consulting to government entities and corporations, to the delivery of flexible, customised business processing solutions, customer service and sales programs.

Excelior employs its people, processes, technology and infrastructure to help clients significantly improve their business performance and drive through cost reductions across their operations.

Excelior is a Serco company operating in Australia.  Serco Australia has been delivering essential services for more than 15 years with a workforce of nearly 7,000 employees. Serco Australia is part of Serco Group, a FTSE 100 international service company with 100,000 employees working in more than 700 contracts, across over 30 countries.  Serco has a solid track record of providing assured service excellence for nearly 50 years on behalf of governments, agencies and companies .  Our customers have the dual benefits of global scale and local autonomy.  More information can be found at www.serco-ap.com.au