Duncan Powell
Chief Operating Officer
Duncan is a senior business leader with extensive experience working with some of Australia’s most successful organisations such as Sensis, Vodafone and Foxtel.
Duncan has a breadth of management experience in sales and service operations which includes call centre site rationalisation, implementation of new technologies, CRM, online and self service strategies.
An operations management professional and mentor, Duncan has led large business transformation projects and has a track record of achievement in customer contact optimisation across a number of industries including telecommunications, advertising, entertainment and media, retail, environment and waste management.
Duncan and his team of consultants are focused on providing effective solutions for clients seeking to reduce costs, while consistently maintaining superior service levels.