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People

People are an important asset to a successful contact centre operation today, especially in a skills-shortage market.

Our Services:

Excelior is a contact centre recruitment specialist, helping companies and people with temporary and permanent employment services.

The positions we fill include:
  • Contact Centre Managers
  • Customer Service Representatives
  • Relationship Managers
  • Telesales
  • Billings and Collections Staff
  • Team Leaders and Supervisors
  • Helpdesk Operators
  • Switchboard Operators
We offer clients:

  • Targeted candidate attraction strategies
  • Database search and matching
  • Pre-interview screening
  • Skills testing
  • Behavioural based Interviews
  
  • Assessment centre services
  • Credentials and reference checking
  • Post placement candidate care
  • e-timesheeting, invoices and reports

To operate an effective and efficient contact centre operation, we provide a range of tailored recruitment solutions including:


You recruit, train and manage your contact centre people or choose one or more of Excelior's services that best suits your business needs.

Recruitment And Selection

We pride ourselves on best practice recruitment methodology. Our recruitment and selection methodology encompasses a detailed, robust and customised approach to recruitment aimed at ensuring a high level of fit between the person and the job, the person and the workgroup and the person and the environment.

Levels of Fit


This approach benefits our clients by decreasing the potential for turnover and increasing the likelihood of high performance behaviour and talent retention.

Diversity In The Workplace

We value "diversity in the workplace" and work closely with a range of community bodies helping a variety of people find suitable work. Our comprehensive employee attraction program utilises a combination of sourcing mediums which means clients can be confident we have sourced a wide cross-section of suitable people available in the marketplace.

Why Use Our Service
  • A professional and experienced contact centre recruitment team
  • Extensive market and industry knowledge providing you with highly relevant and creative solutions and the ability to choose the level of service that best suits your needs and objectives.
  • The reassurance of partnering with an AS/NZS ISO 9001 accredited organisation that delivers high quality and reliable solutions.
  • Best practice recruitment methodology encompassing a detailed, robust and customised approach to recruitment.
  • Tailored role specific competency identification and evaluation schedules designed by a qualified and experienced Organisational Psychologist.
  • Innovative employee care program to attract and retain good quality employees.
  • A dedicated account management team to ensure quality service delivery and continuous service improvement.
  • A philosophy of open and honest communication to ensure we achieve your objectives and ongoing requirements.
For more information, contact us today and speak to one of our consultants.

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